Thinkpol Terms & Conditions

Effective 30 Apr 2025

Quick summary

• Thinkpol is a subscription SaaS tool that bridges the gap between your LLM and your compliance team.
• You get a 14-day free trial; after that we bill monthly or annually via Stripe.
• We don’t run ads, and we only set essential cookies.
• We do not use service providers that use cookies to track you.
• We strive to make these terms & conditions as simple and readable as possible.

1. Who we are

Thinkpol is a trading name of Divrsity Ltd, company No. 13822923, registered at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UK ("we", “us”, “our”).

For help, email support @t thinkpol dott ai. Privacy questions? dpo @t thinkpol dott ai.

2. Acceptance & eligibility

Creating an account means you accept these Terms and our Privacy & Cookie Policies. You must be 18 or older and authorised to bind your organisation.

3. Free trial, plans & billing

• Free trial. 14 days; no card required.
• Subscriptions. Paid monthly or annually after the trial (plan details on our Pricing page).
• Billing. Processed by Stripe; charges include VAT where applicable.
• Cancellation. You can cancel at any time. Access continues until the end of the current billing period; we do not pro-rate or refund unused time.

4. Your use of Thinkpol

• Use the service only for lawful business purposes.
• Do not reverse-engineer, resell, or overload our infrastructure.
• You are responsible for all content entered by your team.

5. Logo display permission

By signing up, you grant us a non-exclusive, worldwide, royalty-free licence to show your organisation’s name and logo on our website and sales materials. Tell us at support@thinkpol.ai if you’d like it removed.

6. Service level & changes

We aim for high availability but provide the service “as is” with no guaranteed uptime. Features may evolve; material changes will be announced in-app or by email.

7. Intellectual property

We own all platform code, designs, and trademarks. You keep ownership of the data you upload; you grant us the rights needed to operate the service and provide support.

8. Data & privacy

We collect only the personal data listed in our Privacy Policy and store it in AWS (eu-west-1). Closed accounts are wiped after 90 days.

9. Limitation of liability

To the extent permitted by law:

• We are not liable for indirect, incidental, or consequential losses.
• Our total liability under these Terms is capped at the fees you paid us in the previous 3 months.
• We are not liable for any loss of data or content.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so — including liability for death or personal injury caused by negligence, or for fraud.

10. Governing law & dispute resolution

These Terms are governed by English law.

For users in the United States: Any dispute will be resolved by binding arbitration in London under the LCIA Rules, on an individual basis. Class-action claims are waived.

11. Updates to these Terms

We may update these Terms. If a change is material, we’ll give at least 14 days’ notice by email or in-app. Continued use after the effective date = acceptance.